Question 1

Do you offer daycare on weekends?

Accepted Answer

No, we are only open on the weekends for scheduled drop off's and pick up's for boarding dogs from 7am-1pm.

Question 2

Can we schedule a meet and greet on the weekend?

Accepted Answer

No, our weekends are dedicated to our boarding pups!

Question 3

I was interested in my dog coming to daycare, what do you need from me?"

Accepted Answer

We would need a client application filled out at Pupvilledd.com (under the Book Now tab), a clean fecal with in the last year (results, not proof of test), their Rabies, and their Kennel Cough vaccine. After we have these requirements, we can schedule a meet and greet.

Question 4

My dog's meet and greet is today, can they stay if they do good?"

Accepted Answer

Of course!

Question 5

What do I need to bring for my dog when boarding?

Accepted Answer

Vet records if not up to date, your pet, and food with their name labeled on the items! (Also any medication)

Question 6

Do I bring bedding and bowls for my dog's overnight stay?

Accepted Answer

No, we provide bedding and bowls. Since we are open concept and crate-free, items can get torn/damaged/lost, we would rather that happen to our things.

Question 7

Where do the dogs sleep?

Accepted Answer

They all sleep inside the large dog area on beds and plush blankets!

Question 8

Are the dog's ever alone?

Accepted Answer

No, the dogs are never alone, we are staffed 24/7! Even on holidays!

Question 9

Do you take dogs with behavioral problems?

Accepted Answer

We do to an extent. We allow all our dogs a fair chance and evaluate each dog to make sure they are fit for daycare. We work with fearful dogs, confident dogs and the works!

Question 10

Do you have breed restrictions?

Accepted Answer

No, all breeds welcome!

Question 11

What cleaning supplies do you use?

Accepted Answer

We use 100% pet friendly chemicals such as A-septic, which is a non-corrosive disinfectant.

Question 12

How do I get my dog into the shuttle service?

Accepted Answer

You must live within 8 miles of PupVille and call or email in advance.

Question 13

Do I need to be home for the shuttle?

Accepted Answer

You don't have to be home for us to pick up/drop off your dog. We either need a spare key or you can leave a key hidden somewhere at your residence.

Question 14

How do I book for daycare/boarding?

Accepted Answer

You can book online, give us a call, or book in person! For online - you would go back to the purple button (where you had originally filled out your client app), sign in with your log in credentials, and choose a day/time for your reservation.

Question 15

My dog's pretty shy, is that okay?"

Accepted Answer

Of course! Here at PupVille, we take the time to sit with each dog and help them become comfortable and a valuable member of our pack! We help them learn how to properly socialize!

Question 16

How are the dogs separated?

Accepted Answer

Not only do we separate based off size but also temperament, age and energy level! We love to find the perfect fit for your dog!

Question 17

What holidays do you close?

Accepted Answer

Labor Day, Thanksgiving Day, Christmas Day, New Years Day. We close early at 1pm on Christmas Eve and New Year’s Eve.

Question 18

Do you still have boarders even when you are closed on said holidays?

Accepted Answer

Yes, we will have boarders but there are no pick up’s nor drop off’s when we are closed.

Question 19

What happens if a fight breaks out?

Accepted Answer

We handle every situation calmly so we don’t lose focus. We have shakers that make loud noises to get the pup’s attention on us and off the situation. If a more involved fight occurred, we have buckets of water in each play area to splash the pups which automatically surprises them and stops the altercation.

FAQ's