FAQ

Frequently asked questions

All 19 questions and answers from PupVille, grouped for easy scanning.

Daycare

Boarding

Shuttle

New Clients

Scheduling & Policies

Any other questions? Feel free to ask us!

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Policies

PupVille policies & terms

Every operational term currently published by PupVille, in one place. Full details also live in Pricing, Boarding, Shuttle and New Clients.

Daycare

Do you take dogs with behavioral problems?

Do you have breed restrictions?

What cleaning supplies do you use?

My dog's pretty shy, is that okay?

How are the dogs separated?

What happens if a fight breaks out?

Boarding

What do I need to bring for my dog when boarding?

Do I bring bedding and bowls for my dog's overnight stay?

Where do the dogs sleep?

Are the dog's ever alone?

Shuttle

How do I get my dog into the shuttle service?

Do I need to be home for the shuttle?

New Clients

Can we schedule a meet and greet on the weekend?

I was interested in my dog coming to daycare, what do you need from me?

My dog's meet and greet is today, can they stay if they do good?

Scheduling & Policies

Do you offer daycare on weekends?

How do I book for daycare/boarding?

What holidays do you close?

Do you still have boarders even when you are closed on said holidays?

Daycare reservations & cancellations

Boarding reservations & cancellations

Shuttle reservations & cancellations

Medication fee

Late pick up fee

Credit card surcharge

Vaccination & health requirements

No in-person tours

Weekend procedures

Holiday procedures

Boarding pick up day fees

Grooming eligibility

Shuttle eligibility & access